(New) LTT Video Error Handling Standard Operating Procedure (SOP)
(New) LTT Video Error Handling Standard Operating Procedure (SOP)
Internally this is a living document, and may change as we move forward, but as part of our push for further transparency, we are publishing it in its current form to help our community better-understand how we classify errors and what action we will be taking to rectify them. Types of errors Flu...
Update By LinusTech on the LTT Forums
Consider crossposting this to !linustechtips@lemmy.ml for wider community engagement as that community currently has more subscribers than here. Hopefully the mod over there is reasonable this time and agrees this is fantastic progress in the right direction.
Except the top mod of that community has had a clear public vendetta against LTT since the start of this fiasco. To the point of locking threads of legitimate relevance to LTT, changing the community thumbnail to a pic of Maddison, and renaming the community to 'lienus tech tips' (looks like that name change has been reverted).
lemmy.ml needs a forum for requesting a community or something, it's really bullshit
I mean, I’d rather help build another community with Blackjack and LLTStore.com personally, but I fully support anyone who wants to cross post there!
Looks very comprehensive so far, nice to see that error correction will be taken seriously moving forward.
I really hope they slow down the video release pace when they start uploading again, don't want the hosts to suffer from burnout or anything
To be honest, I'm less concerned about speed, and more about the working conditions at LMG and the quality/accuracy of their videos. I think the sentiment is the same, but I don't think speed, in and of itself, is a bad thing.
Deadline pressures add to stress of workers. They find themselves worrying that the product won't be ready and being worried they weren't able to catch all the mistakes that will get them in trouble from management, but then not releasing anything will also get them in even more trouble for short term assessments.
To deliver X quantity of product at an expected quality level you either pay with time or more employees. There's only so much amount of product per employee that can be generated at expected quality levels within a time frame. And if a business can't meet X quantity within a time window then they need to hire more people, or scale down the quantity.
Eh, this seems a little half-assed, IMO. There's no adjustment for error magnitude in relation to the rest of the video content. If they fuck up a basic stat on an informational video, it can easily have a more significant effect of viewers than a major error on a niche topic in a long, multi-topic video.
This works into the whole prioritization portion of the post. Many of the things they classify as "low severity" and only warranting a pinned comment could lead to completely different behavior. Example:
- Very Low Severity
- The statement could possibly be misunderstood, but it’s generally true and most people would be fine with how it’s currently presented.
- eg. The host says, “One of DisplayPort’s main advantages over HDMI is its higher bandwidth,” but this is only true when comparing certain generations of the standards. HDMI 2.1, for example, has much higher bandwidth than DP 1.1.
If the whole video is on the differences between HDMI and DP, this statement is completely opposite of the truth on a basic, primary statistic. The connector's ONLY purpose is to transfer data, which is rate and bandwidth. The erroneous statement is an absolute - something IS something. All LTT needs to do is add, "some versions" or "generally". THEN it becomes a softer interpretation error.
- DP's bandwidth is GENERALLY higher than HDMI's? Let me look up when this statement doesn't hold true...
- DP bandwidth IS HIGHER than HDMI? Guess I don't need to look up that info because they're presenting it as a universal truth.
Purchasing decision time... That GPU has 3x HDMI and 1x DP ports? Well, I'm not sure about these other stats, but I know that HDMI sucks compared to DP, so I can eliminate all the GPUs with more HDMI ports than DP ports. I guess I'm getting this 5 year old GPU with 1xHDMI and 3x DP ports instead.
If that mistake was in a 30 minute news video covering 8 stories and the statement was an aside, okay, maybe a pinned comment.
In reality, all these errors should be easy to correct, but that's hampered by YouTube's tools. LTT should be able to replace a small segment of video with a cut away to stock or b-roll and a voiceover with the correct information. But, you can't do that on YT.
Another alternative, if the information is insignificant enough for only a pinned comment, is to simply mute that 2-3 seconds of video. If the misstatement was significant enough that muting it makes the rest of the video tough to follow, then the mistake wasn't small enough for a pin.
All this because a few fucking nerds got too nerdy about some numbers. LTT is going to figure out that the bulk of his audience (and the world) doesn't care about that level of accuracy, and go back to making more fun videos that don't engage the whiny minority. It's happening all over and the world is healing
God forbid we have accurate journalism.