This is great, I'm honestly glad they have their own forum on their own page as opposed to something like Discord.
I know people will be disappointed it's not on lemmy or similar, but it's for the best to be honest. Since it's a product, it's much easier to have something they fully control and can have ownership over (including who and what can be posted there). It's a great decision by them.
I'm sure Jellyfin considered the Fediverse but some projects like the idea of having more control of the community discussions they participate in so having a forum makes sense. I still think a Jellyfin community on Lemmy can thrive with an official forum in place.
Kinda sad they didn’t settle for something like Lemmy, but at the same time happy that they realize the value of a forum and didn’t just move to Discord.
As long as the forums are easily searchable then this is a good move. It looks like the subreddit is in read-only mode so we haven't lost any knowledge yet. That data should be preserved elsewhere, just in case the subreddit becomes unviewable.
I'd actually love if companies/products/software went back to forums and other specialized means to get support. I hate when they refer to Reddit or worse, Discord.
It's great that they're going back to traditional, self-hosted forums instead of corporate social media for support and discussions, but damn, I don't miss having to manage hundreds of accounts with unique logins for each forum. I understand that they want more control over forum moderation and the Fediverse's "anyone can post there" system makes it troublesome. It would be great if there was more widespread adoption of decentralized, "one login to access everything" systems.
Good they left reddit, less good they aren't having an official presence on a federated platform. I no longer have any intention of creating community-specific accounts (forums or whatever) anymore so unlikely to participate.
I'm surprised to hear people don't like Discourse, I really enjoy the layout and find following threads much easier than a traditional forum. Maybe it's because I was never really into traditional forums lol
It'll be interesting to see how it turns out for them. I'm a fairly casual user of Jellyfin - not enough that I'd sign up on their forum or regularly read it, unless I specifically needed tech support. Unfortunately though that means that I might miss out on updates and if there was any (relatively easy) tech support questions I won't see them and be able to contribute. I suspect that the pool of people they interact with is going to be substantially smaller on their forum than it was previously.
This reminded me announcement of Gear Grinding Games about moving from reddit... but this happen long before blackout.
Some people have luck or talent to feel the $h17 before something happen.