Discord sued by users claiming Nitro subscription is too difficult to cancel

This is only a problem if you subscribe to nitro in the first place. Rookie mistake!

Good! Holy fucking shit is insane at the amount of predatory crap in software these days!

It's literally become a fucking science on how to manipulate people by wearing them the fuck down with pop-ups, sign-ups, notifications, and "related" content. Anything besides giving the user the opportunity to do what they fucking want to do in the first place.

Honestly, Lemmy is a breath of fresh air. It's also insane how straightforward and easy it is to use, especially considering the reputation the fediverse has for being "complicated."

Any place there is a way to sign up for a service, there should be a way to cancel the service. Make a pop-up that interrupts you every time you open an app asking you to sign up? You need to keep that pop up and ask if you want to cancel every time.

Not surprised.

They keep offering these "Free Trials" of Nitro, but then they wanted me to put in a credit card in order to claim it?

Last I checked free means I'm not handing over shit.

But hey I know what's up, they just want me to forget I have Nitro, bill me for a month when I do, and then make it difficult to cancel knowing that I can't just tell my bank to dispute the charge because then they'd ban my account.

That's why the second the Free Trial needed a card, I just backed out of it.

When are we switching to Revolt?

Okay I've done the free discord nitro a couple of times and i gotta say... It was surprisingly easy to cancel. Billing and subscriptions tab in discord ---> nitro subscription cancel service button. Thats it. It's hardly as bad as the rest of them, and so it is a little surprising seeing them go to court over it.

I cancelled my Amazon Prime trial the other day, and in order to dissuade me the site switched to French...

Maybe just a bug (I tried again and it was in English) but the hoops sites make you jump through to cancel a subscription is ridiculous. Constantly asking you if you're sure, offering discounts, swapping the position and colour of the buttons... The Humble Choice one is particularly bad, and the final screen tells you you're cancelled and the prominent button signs you right the fuck back up again.

If you can sign up in one click, you should be able to cancel in one click.

You should be able to cancel ALL of this shit from your credit card provider/bank apps. One click, gone, bye-bye.

All subscriptions should automatically cancel if you stop paying.

It wasn't that hard to cancel. People are just dumb.

Now if you want a pain in the ass subscription to get rid of, I'll say Amazon that requires you 4 - 5 clicks to get rid of it as they're pleading with you to stay.

it's not hard, though? I live in Turkey so I don't get protected by EU

Even then, it's still a single button press

I know apps don't like having subscriptions through Apple/Google where they take 15-30%, but it does make it easier to cancel sometimes

how is it too difficult to cancel? you literally just go to manage subscription and click cancel and it ends at the end of the current term....

i got a trial then cancelled it once, sure, subscribing was easier than unsubscribing but it wasnt nearly as bas as a ton of other companies, namely amazon.

These guys likely haven't tried canceling a gym membership lmao

offtopic but related: android privacy settings are scattered across many hidden menus.

The process described and shown by the screenshots does seem a bit much for a cancellation. Suing feels disproportionate when I first hear it, but are there many other recourses to force it to become more user friendly?

Will it lead to the exodus towards Matrix/Element? If I have to pay for messaging, I'd rather cut the middleman.

Can they sue crunch fitness next?

Idk where they live but pressing cancel can't be that difficult surely.
Unless they changed that.

Friendly reminder you can cancel your trial version / free month if you have activated one recently, and you'll keep the perks until your trial runs out.

Glad they are going for this, although it seems a bit weird that they aren't going for bigger players that have similar or worse tactics.

I never saw a reason to give my not-do-hard-earned money to discord, but I have done so elsewhere online, and I will continue to do so.

My approach is always the same: I use this one card I have that is by default blocking online purchases. But I can through my bank app allow online purchases for the next hour. Works great for those "free" trials that require your card details, hoping you'll forget to subscribe.

Reminder for everybody to never install Discord. It functions as a desktop web app, and you can even use it like so on your phone. You shouldn't even give Discord your phone number, tbh, and you should never pay them money.

Huh? Every trial I have had, it's been like two button presses to cancel.

For as far reaching the negatives are for Apple’s policies on in app purchases, this is one spot where they are advantageous.

It’s easy to cancel Nitro if you use in app purchases on iOS/iPadOS.

The state of lawyers who didn't make the jump to Truth and Safety Overlord is looking pretty sad.

Are these users spending their off time sampling lead paint chips? It took me less than 5 minutes to cancel my subscription when I decided I needed to save money last month.