The article explains it in the first few paragraphs. Here is paragraph 2 and most of paragraph 3:
Chegg should be familiar to most people who have been to college in recent years. It started out in the 2000s renting out textbooks and later expanded into online study guides, and eventually into a platform with pre-written answers to common homework questions.
Unfortunately, the launch of ChatGPT all but annihilated Chegg’s business model. The company for years paid thousands of contractors to write answers to questions across every major subject, which is quite a labor intensive process—and there’s no guarantee they will even have the answer to your question.
uh? that was the whole business model, you can see the questions for free but got to pay for the answers. initially you're reluctant to pay, but as hw due dates approach and you realize the cost of failing a class...
TIL I learned that Chegg was 1) still around 2) did more than sell college textbooks.
It must be sad to see your company value evaporate at the hands of the equivalent of liar-Russian-roulette, where the AI will return an answer to most anything. And it will return that answer with complete confidence, giving no indication if the result is real or completely fabricated.
Chegg wasn’t much better from what I remember. Right before my Discrete Structures II Final, my professor found most of our assignments posted and answered on Chegg. Instead of getting angry, he explained problem by problem everything the “Chegg experts” got wrong.
And that doesn’t even get into planted incorrect answers. I’m pretty sure our computer science department would deliberately answer relevant chegg questions incorrectly. If you use that specific incorrect answer and work they know you cheated.
ChatGPT solves all of this and I bet it does so with about the same quality as Chegg. I’m not saying I don’t think AI dumb. I’m saying Chegg was also kinda dumb.
I guess I had a much different experience with Chegg than most.
For a handful of my classes, it was the only way to consistently get similar problems with worked out solutions. I'm not going to pretend I never was lazy and used it to cheat, but most of my usage was of problems I wasn't assigned so I could see how they were done.
That said, I can't speak as to how they pay the people that actually do the work, that may be a whole can of worms that I really probably should've looked into when I was using it.
As someone who checked it out for physics here's my experience:
Anything that could easily be found and be correct that would be found on chegg, would be easily repeated by chatgpt, and with usually clearer solutions that was easier for slightly different problem prompts.
Anything that could not be well answered by chatgpt likely would not have a good solution on chegg, being either outright wrong, or extremely confusing as an answer.
Yeah I'm sure I'd probably be using chatgpt these days if I were still in school instead of paying the frankly stupid amount Chegg cost.
I imagine it varies quite a bit depending on the subject and who's doing the answers. There were 3 or 4 answer authors that I learned to recognize as consistently quite good in the areas I needed it in.