Touchscreens were never popular with customers. Manufacturers kept cramming touchscreens in cars and using them to control everything becuase they were being stupid with new tech.
Edit: I guess I should have been clearer. I was talking about as a replacement for tactile controlls in a car like the article is talking about. Reverse cameras and other things that are good to have a touch screen for make perfect sense but using your touch screen to control your Air conditioning in a way that you have to divert your attention from the road to operate sliders and buttons on a touch screen is dumb as hell.
One of the biggest problems with touch is still that you have to take your eyes off the road (for quite some time).
I have no issue if we are talking about some internal media center stuff and you still have some sort of haptic button on a steering wheel.
But as soon as we are talking about AC, fans and everything you sometimes need to drive, I'm off.
Touchscreens are great to have, controlling Android Auto or Apple Carplay with physical buttons like you have to do in a Mazda is a nightmare.
The problem is when the touchscreen is used as a replacement for physical controls, instead of an addition. Stuff like controlling your climate control should not be exclusively controlled through the touchscreen
And don't even get me started about VWs stupid decision to put touch controls on the steering wheel. At least they backpedaled on that decision pretty quickly
My wife and I drive almost the same model of Audi, separated by a couple of years. One still has physical buttons for infotainment and one has a touch screen, but both support Android Auto and CarPlay.
I prefer the physical controls for it, because I can glance at the screen and know "turn right two clicks and press down" to get where I want, and then look back at the road while I do it.
I added Android Auto and Apple Carplay to my 2016 Audi via an aftermarket add-on module that ties into its native MMI system and it requires me to use the dial and buttons to interact with it. I also really like doing it that way for the reason you described. I can easily switch apps and navigate menus by counting clicks without taking my eyes off the road. Plus I can still use my phone for some of the more complicated interactions like entering in addresses that Google Assistant can't decipher (only when the vehicle is stopped and in a brief and safe manner, of course)
Touch screens also seem like they would be easier to integrate with subscription services. Auto manufacturers are looking to make things like heated seats a subscription.
Cars have been getting steadily worse. There doesn’t seem to be any enforcement of recalls (has anyone satisfactorily had the Honda Civic 2016-2021 air conditioning resolved? How much did you spend?)
If they can take cars away from us entirely, and move to us renting self driving cars, that’s what they would really want to do. Pay for your radio, pay for heat and AC…