Major IT outage affecting banks, airlines, media outlets across the world
Major IT outage affecting banks, airlines, media outlets across the world
There are reports of IT outages affecting major institutions in Australia and internationally.
All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.
Apparently caused by a bad CrowdStrike update.
Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...
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Honestly kind of excited for the company blogs to start spitting out their
disaster recoverycrisis management stories.I mean - this is just a giant test of
disaster recoverycrisis management plans. And while there are absolutely real-world consequences to this, the fix almost seems scriptable.If a company uses IPMI (
CalledBranded AMT and sometimes vPro by Intel), and their network is intact/the devices are on their network, they ought to be able to remotely address this.
But that’s obviously predicated on them having already deployed/configured the tools.I mean - this is just a giant test of disaster recovery plans.
Anyone who starts DR operations due to this did 0 research into the issue. For those running into the news here...
CrowdStrike Blue Screen solution
CrowdStrike blue screen of death error occurred after an update. The CrowdStrike team recommends that you follow these methods to fix the error and restore your Windows computer to normal usage.
Rename the CrowdStrike folder Delete the “C-00000291*.sys” file in the CrowdStrike directory Disable CSAgent service using the Registry EditorNo need to roll full backups... As they'll likely try to update again anyway and bsod again. Caching servers are a bitch...
I think we’re defining disaster differently. This is a disaster. It’s just not one that necessitates restoring from backup.
Disaster recovery is about the plan(s), not necessarily specific actions. I would hope that companies recognize rerolling the server from backup isn’t the only option for every possible problem.
I imagine CrowdStrike pulled the update, but that would be a nightmare of epic dumbness if organizations got trapped in a loop.I think we’re defining disaster differently. This is a disaster.
I've not read a single DR document that says "research potential options". DR stuff tends to go into play AFTER you've done the research that states the system is unrecoverable. You shouldn't be rolling DR plans here in this case at all as it's recoverable.
I imagine CrowdStrike pulled the update
I also would imagine that they'd test updates before rolling them out. But we're here... I honestly don't know though. None of the systems under my control use it.
Right, "research potential options" is usually part of Crysis Management, which should precede any application of the DR procedures.
But there's a wide range for the scope of those procedures, they might go from switching to secondary servers to a full rebuild from data backups on tape. In some cases they might be the best option even if the system is easily recoverable (eg: if the DR procedure is faster than the recovery options).
Just the 'figuring out what the hell is going on' phase can take several hours, if you can get the DR system up in less than that it's certainly a good idea to roll it out. And if it turns out that you can fix the main system with a couple of lines of code that's great, but noone should be getting chastised for switching the DR system on to keep the business going while the main machines are borked.
That’s a really astute observation - I threw out disaster recovery when I probably ought to have used crisis management instead. Imprecise on my part.
The other commenter on this pointed out that I should have said crisis management rather than disaster recovery, and they’re right - and so were you, but I wasn’t thinking about that this morning.
Nah, it's fair enough. I'm not trying to start an argument about any of this. But ya gotta talk in terms that the insurance people talk in (because that's what your c-suite understand it in). If you say DR... and didn't actually DR... That can cause some auditing problems later. I unfortunately (or fortunately... I dunno) hold the C-suite position in a few companies. DR is a nasty word. Just like "security incident" is a VERY nasty phrase.
Note this is easy enough to do if systems are booting or you dealing with a handful, but if you have hundreds of poorly managed systems, discard and do again.
Yeah I can only imagine trying to walk someone through an offsite system that got bitlocked because you need to get into safe-mode. reimage from scratch might just be a faster process. Assuming that your infrastructure is setup to do it automatically through network.
I'm here right now just to watch it unfold in real time. Unfortunately Reddit is looking juicer on that front.
On desktops, nobody does. Servers, yes, all the time.
Depends on your management solutions. Intel vPro can allow remote access like that on desktops & laptops even if they’re on WiFi and in some cases cellular. It’s gotta be provisioned first though.
Yeah, and no company in my experience bothers provisioning it. The cost of configuring and maintaining it exceeds the cost of handling failure events, even on large scales like this.