Tesla’s secret team to suppress thousands of driving range complaints
Tesla’s secret team to suppress thousands of driving range complaints
About a decade ago, Tesla rigged the dashboard readouts in its electric cars to provide “rosy” projections of how far owners can drive before needing to recharge, a source told Reuters.
"Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day."
No words.
The automaker last year became so inundated with driving-range complaints that it created a special team to cancel owners’ service appointments.
Wow and in Reuters. What an embarrassment of a company to do business with.
Mods decided Tesla has nothing to do with technology. Has to go to the megathread no one looks at