We don't know who those customers are. If she's meeting with Google and Microsoft, or Walmart and Safeway, then "one or two customers" is huge.
Also, we are seeing an easy day for her. Many people are hired for when the shit hits the fan. If there's a huge recall that jeopardizes all the business with Walmart and Safeway, or some similar issue that affects Google and Microsoft, you better believe she's doing more than 2 hours of work. That's probably what she's waiting for.
That's a lot of assumptions. I think it's equally probable that in this insane reality we live in, she doesn't actually do shit and is basically paid so that her salary won't get cut from her department's annual budget.