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Right up there with customer service lines that just have menus of canned responses that don't address your need. No, I don't need to hear your hours, I don't need to know where you are, I can find all of that online. I need to talk to a human being.
A few years back you could say "operator" or press zero to get transferred to an actual person. In my experience it only works about 1/3 of the time these days.
Sometimes the system would even escalate your call if you were swearing while you were on hold.
Swear. Loudly. Scream 'Fuck This Shit'.
It works and gets you a more immediate operator. May or may not be one with empathy, but 🤞
Sure! I'm transferring your call now!
Sure! I'm transferring your call now!
Hangs up