It's a good point, Google is missing the boat in terms of how people use search engines, i.e. as navigational rather than question question answering. But also, calling SGE a chatbot is missing the point of what Google is trying to do.
I mean, you can see the "commonly searched" things to see that far more people ask it questions they expect an answer to rather than traditional keyword based queries, like someone familiar with tech might do in order to navigate a bunch of sites that may contain what you're looking for.