I've noticed older works really struggle with anything that involves writing. They're great as long as everything is a phone call or a meeting, but the moment they need to sit down and write something it's like they suffer brain damage and the keyboard burns them to touch it.
I am reading it, and I struggle with verbal communication because I have to shift through the social chit chat to find what they actually want me to do for them, and I also have to take notes during the interaction. All things solved by writing it down in an email instead.