I asked them to delete my data, they said "Install our app"
A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app.
The email was sent from the email address to which the account is registered.
Is this even legal?
eBay does this too. They told me they can't access my data to delete it, that I have to log in with their website or app and send information to just get my data, let alone have it deleted.