As someone who worked (third party) for T-Mobile a good 15ish years ago: Why am I not surprised that the company that I used to take phone calls for regarding other peoples shit appearing on their online photo roll on the website somehow is having this problem?? 😆
You, at least (again) 15ish years ago, could upload photos you took to your account on the tmobile website. Don't remember if it was meant as a backup or some other purpose. Just remember being able to, as a CSR, check said photos when people would call in for issues with their bills and shit. Was funny lol.