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Easier if you send it to me in writing so I can properly digest it instead of having it immediately spill out of my ears.
I'm with you on this. I prefer important conversations that require me to make a decision or remember something in writing. Just general conversation about what you got up to on weekend? Fine let's talk it out.
I understand so many more people prefer verbal communication because it's easier for them to not have to type or put their thoughts into written words. I just wish more of them understood that it's not the same for everyone and come to a compromise.
Okay, but this is less of a question and more of me having 10,000 choices to make that I'm not actually allowed to decide.
So can you just sit on the phone with me and tell me which buttons I can press without getting fired?
Seems like a management issue.
Christ, tell me about it
You assume that you are talking to a competent person who has a real difficult problem, which is not the case in 95% of the time and they have some bullshit trivial thing that you already told them 5 times.