Story time: I have a side business selling web optimization services. UX, AB testing, etc.
I got busy and didn't take my money immediately after completing a few projects and one of my clients complained to Paypal about my service. My account was immediately locked and it took me at least 3 months to get access back to my account.
They basically had 15k of my money, interest free for them to play with even tho the contested amount was $500. I ended up just eating the 500 just to get access to my account, even tho the client is still using the improvements I made to their site.
Most of our banks have Zelle, which lets us send money from one bank account directly to another. You can to use the associated email address, phone number, or name. I think it shows you the name on the account? I'm honestly not positive as I so rarely use it. But even then you could create a business account. But not many people use it. Most people prefer Paypal, CashApp, or Venmo.
Sounds like PayID in Australia. I find it pretty good and it's starting to get more popular. And yeah with ours you can just set up a new email and link it to an account, then it'll let you choose if you want it to show John Smith or just J Smith when someone sends you money. You can also use a phone number or an ABN (Australian business number).
PayPal is still more popular overall, but I prefer payid for the instant access to the money so I'm glad it's gaining momentum. Nothing but PayPal ever took off over here.
Most small and medium businesses don't have crypto. They use corporate P cards. So a business would call me if they launched something and the site tanked in sales. 2500 on their corporate card and their problem is fixed.
Not defending PayPal, but I used to work there. They suck but in my experience you woulda lost the 500 of the person had called their card company too. Idk how the bank would have handled the dispute directly without PayPal but they do love holding funds as well
I can only speak for Europe, but your bank won't do shit, even if you claim that you accidentally sent the money to the wrong person, all they do is connect you to the account owner so you can ask them to return the money and if they don't you have to go through court.
They froze my entire account for 500usd. The rest of the 14500 was from other happy customers.
I use a regular bank for credit card services now and when there is something contested, it's only for the charged amount that is held. Not my entire account.