If I had a nickel for every utility I worked with that handles billing of capital projects on a spreadsheet, I'd have 2... Which isn't a lot, but still odd that the backbone of their billing is excel
I used the guide from this guy when I built mine and it was immensely helpful in getting the storage system up and running. That docker-config file shared in another comment is also pretty handy.
Yeah, I recall someone from the BBC saying something similar when it came to covering Brexit. It would take their producers days to find a credible, coherent voice that was pro-Brexit, while the anti-Brexit folks were basically lined up to voice their reasoning. That dichotomy was never revealed to listeners and caused some strife amongst the news team as it seemed disingenuous to present both sides as equal
They're mostly in rural parts of the states where private (read: investor owned) utilities determined the region wouldn't turn a large enough profit to expand there and the state's public utility commission didn't mandate their expansion
Coming from West Coast VM and travelling on the east coast, it's a nightmare everywhere. But everything is so moist they don't face the same issues we do. At least that's what I tell myself
I think a good middle ground could be something like "excuse me, do you have a moment to help me?" Provides an out for them and doesn't sound too pushy
Good luck!