2y ago

This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation.

7 comments

If this is a chain, let us know the name so we can avoid it.
- Might be this place https://squareup.com/us/en/the-bottom-line/operating-your-business/how-red-bay-coffee-uses-data-automation-and-ai-to-increase-sales-and-productivity
Could be some bias too some cups might be more complicated to make. Still what a horrible thing to use. Can I trick it by bringing "empty cups o coffee" to the front?
- Most certainly will be ways to exploit it to make the numbers look good without improving quality of service (see fast food drive-thru workers asking customers to "pull up front" in order to stop the timer and artificially move the line while the customer continues to wait for food)
- Yeah, this will actively discourage the most experienced baristas. It takes ~15 seconds to pour some drip coffee out of a carafe, but it takes ~90s for a good quality latte or cappuccino. If your least experienced employee is “6x more productive” then your most senior, that creates a hilariously bad incentive to fire people who know what they’re doing.
  Not to mention that this disincentives cleaning.
Is it hard to implement AI like this for camera feed?
- Real-time object classification is off the shelf technology now, so it's very easy to do this stuff.

7 comments