Proton @lemmy.world Diotima @kbin.social 10mo ago

Proton Support Issues

I've been trying to get answers from Proton for literal months concerning critical functionality issues with their mobile Android client. Messages are often truncated / missing data; clearly, there's a disconnect between the cached version of the message and the message the user sees. Unfortunately, every attempt to resolve this with support is met with boilerplate "try our beta app" at best, ghosting at worst.

I have supported Proton as a paid user since 2018. It would be nice to think that they value their early adopters, but... honestly... their actions suggest otherwise.

Edit: Proton acknowledges the issue, offers no timeline for a fix:

Please be informed that the issue has been reported and our developers are aware, they are look for fixing it in one of the future updates of the app. Unfortunately, we cannot provide an ETA on when the permanent fix will be available.

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12 comments

I think their support is notoriously bad.

If you’re not locked in and don’t want to be putting up with them, then maybe it’s best looking at another service, as I don’t see it changing.
- If I can find one, I may do. At this point, self-hosting is appealing, though I don't particularly care to fight with Google etc over erroneous blacklisting and such.
  
  Between this and their "broken since at least 2021" Linux VPN client issues, I am questioning why I drop $30 a month to support them.
  
  Between this and their “broken since at least 2021” Linux VPN client issues, I am questioning why I drop $30 a month to support them.
  
  To be fair:
  
  For the Android app, refering the the newly & fully rewritten beta app isn't wrong. It is fully rewritten because the old one has too much technical debts. Please do try that new app out.
  
  A new and rewritten VPN client (GUI) was released for Linux, CLI will follow.
  
  It is when it does not seem to solve the issue. We will try it again.
  
  I may try that, but the old one being critically broken for years is a terrrivld look.
  
  Please do try with the new one indeed. If it should happen again (I doubt but please try), do send in a bug report and letme know the ticket number.

12 comments