Regulator targets mobile coverage maps, no hassle plan exits
Regulator targets mobile coverage maps, no hassle plan exits
The Commerce Commission has given carriers a year to lift their mobile coverage map game and wants simpler plan exits within six months. Customers are more satisfied with mobile than broadband. Amazon's New Zealand LEO plan emerges from stealth mode.
The Commerce Commission has given carriers a year to lift their mobile coverage map game and wants simpler plan exits within six months. Customers are more satisfied with mobile than broadband. Amazon's New Zealand LEO plan emerges from stealth mode.
This is a blatant self promotion of the latest newsletter from my site. If that's not allowed, I'll stop, but I wanted to see if there is any interest in discussing the main topic in today's newsletter.
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This is a blatant self promotion of the latest newsletter from my site. If that’s not allowed, I’ll stop, but I wanted to see if there is any interest in discussing the main topic in today’s newsletter.
It's not directly against the rules, and I'm happy to see what the general sentiment is for people in this community. In my view if you're participating in other ways (not just posting links to your site - which would for me be crossing the line into spam), the volume isn't too high compared to other posts, and you're clear that it's your own site (which you have made clear), then I don't have a problem with it.
Skinny was the only broadband service provider with a positive NPS, it led the pack by a wide margin with a score of +18. The next best was Contact Energy with a score of 0.
Haha wow, we really don't like our broadband providers. I think a huge negative shift I've seen in the past few years is the move to have every plan slightly different from competitors so you can't directly compare them. Having Spark buy out all the good ISPs is also annoying.
A new set of rules drawn up by the Commerce Commission mean that carriers have one year to standardise the key components of their coverage maps to make them more comparable
Maybe I missed it, but something not clear to me from the article is whether these rules are a proposal or if the rules have been set with specific dates to meet?
Usually the Commnerce Commission goes through a consulting or engagement stage before setting down rules. That appears to have been done, so the mobile companies have 12 months to fix their maps.
Is there a date set where they need to have them done by?
There's no specific date in the Commerce Commission notification, it just says 12 months from today. I'd read that as by September 5, 2025.
Ah I see. Thanks for the clarification 🙂