Laptop freezing to blank screen
Laptop freezing to blank screen
The freezing happen approx once per day, seems more often when connected to my android mobile hotspot (may be unrelated).
"journalctl -p err" gives:
nvme 0000:03:00.0: AER: Error of this Agent is reported first
pcieport 0000:00:02.4: AER: Error of this Agent is reported first
The nvme error, happens approx 10x more often.
I am running a WD_BLACK SN850X 4000GB, Firmware: 624281WD
I tried the WD website to see if there is a FW update, but there are only windows/mac tools and no link directly to the FW (that I could find).
System info:
OS: Linux Mint 21.3 x86_64
Host: Zenbook UN5401RA UN5401RA_UN5401RA 1.0
Kernel: 6.5.0-17-generic
Uptime: 14 hours, 59 mins
Packages: 2662 (dpkg), 60 (flatpak)
Shell: bash 5.1.16
Resolution: 2880x1800
DE: Cinnamon 6.0.4
WM: Mutter (Muffin)
WM Theme: Mint-Y-Dark-Purple (Mint-Y)
Theme: Mint-Y-Dark-Purple [GTK2/3]
Icons: Mint-Y-Dark-Purple [GTK2/3]
Terminal: guake
CPU: AMD Ryzen 7 6800H with Radeon Graphics (16) @ 1.400GHz
GPU: AMD ATI 64:00.0 Rembrandt
Memory: 5198MiB / 15220MiB
Update: it seems that the updated firmware has solved the issue, I have been running 4 days without a crash. Thanks to @rotopenguin@infosec.pub for pointing me to the Framework guide.....why is this not on the WD website and easy to find.
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I have a zenbook as well (not the same model) and I only had problems with Windows. When coming back from suspension it would be hot and the screen had like white fog on the edges. I tried to fix it but with no success. Frustrated with that I decided to give Linux a try and never had that problem again.
I assume you changed the ssd, I didn't know that was possible, I thought it was soldered to the motherboard. Is it possible you received a faulty drive from WD?
It has a standard m.2 slot (I did a bunch of research to confirm before purchase), RAM is soldered down unfortunately.
I swapped the 1TB for a 4 as soon as I got it.
I hope it isn't faulty, I live in NZ and got it from Amazon in the US....a RMA is not something I'm keen on.