FTC sues Amazon for 'tricking and trapping' people in Prime subscription
FTC sues Amazon for 'tricking and trapping' people in Prime subscription
"Federal regulators have sued Amazon, alleging the company for years "tricked" people into buying Prime memberships that were purposefully hard to cancel.
The Federal Trade Commission, in a legal complaint..."
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I’m curious how difficult it is to cancel a Prime membership nowadays. I’ve canceled twice in the past, and as I recall it was just a matter of clicking an easy to find link. Has the process changed?
It leads you through 3-4 different pages, hides the "Yes, cancel" button in different areas, and gives a lot of "Keep subscription" buttons with different wording.
It's not difficult, but at multiple steps you think you're done but your not. I had an issue a month or so back where I thought I canceled, until I saw a prime charge on my account. I imagine for someone not used to some of the tactics it's pretty bad.
Thanks, that’s really interesting. The cancellation process used to be much more straightforward. I wonder when they changed it.