Can I refuse a repair from AppleCare if they quote too much?
Can I refuse a repair from AppleCare if they quote too much?
I'm planning in mailing my macbook into apple, the issue is they couldn't tell me exactly if it was going to be a level 2 or level 3 repair? If its a level 3 I honestly don't want to pay it but at a level 2 I would be fine to pay it.
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You can definitely refuse and ask for them to send it back to you if you don’t want them to do the repair.
Do they charge you a fee just for looking at it, or sending it back?
I don’t believe so. This may vary by country, though. I’ve brought and mailed mine in before. When they told me the price I just said no thank you and took my laptop back, no charge. Canada btw
No, at least, not in the USA.
so if they quoted me at level 3 repair I would be pretty much stuck with paying 300 dollars
I believe they were answering “No”, you are not charged a fee just for them to evaluate it and offer a repair price.
Which is true. Apple does not charge any fee for evaluation of a repair. If you bring/send your device to an Apple Authorized Service Provider, however, they are free to charge what they’d like for this.
… if you accept the quote, then yes, you’d pay $300. Otherwise, you can reject it and take home the un-repaired device.
Quotes free in Europe too