Why is everything in consumer / American life so fucking shitty now - and companies literally just say 'oh bc profit margins' and we're now expected to swallow that and sympathize?

like I went to taco bell and they didn't even have napkins out. they had the other stuff just no napkins, I assume because some fucking ghoul noticed people liked taking them for their cars so now we just don't get napkins! so they can save $100 per quarter rather than provide the barest minimum quality of life features.