“Many of you may wonder how we have a search team that’s iterating and building all this new stuff and yet somehow, users are still not quite happy,” Raghavan reportedly said.
Their search has been getting worse and worse for a long time before the Reddit protest.
"Many of us may wonder," yep. Some of us are pretty sure it's because Google is now optimizing searches for profitability rather than relevance. They're very careful to avoid fully explaining how the algorithm arranges search results, but I think the algorithm now has more financial subroutines than software behind it.
This made me curious.
A while back, I decided that I'd had enough with lousy results. I started trying different search engines, and I landed on DuckDuckGo.
After reading your comment, I went and searched the same term, grass. At the top, it showed a short section of 'products' and one ad. The next result was a store, then Britannica's article on grass. Fourth result was Wikipedia.
I figure that a 'products' link and one ad, clearly labeled, is reasonable. After all, the search engine is free.
"But have you considered special-edition artisanal grass? Guaranteed to impress your neighbors! Practically mows itself! Thrives on zero water! [in small print: made of 100% high grade polypropylene filaments, not suitable for hot climates]." [/s]
For that kind of research, I usually go to Wikipedia, pick a random technical term for the topic I'm looking for, and add that. It doesn't always work, but it does eliminate some of the sales sites. But it shouldn't be necessary, sigh.
IIRC, they cited google as a reason not to work on their own search, since that's what most of their userbase had got used to searching reddit with anyway by that point.