"File wasn't available on site" error when trying to install GenP 3.6.8

There are no issues with the website itself.

I have tested the download on Chrome, Edge, and Firefox, and all browsers were able to download the file without any issues.

The result was consistent regardless of whether third-party browser extensions were enabled or disabled, and whether I used a VPN or a standard connection.

Opera would likely return the same result; however, it’s worth noting that Opera is known to cause problems with certain downloads, so I’d recommend avoiding it in this case.

Please note: This error doesn’t necessarily mean the file is missing from the site, it often means your system or network couldn’t complete the request successfully, even though the file is still there.

The "File wasn't available on site" error typically indicates one of the following:

• Expired link: Some websites use temporary links that become invalid after a certain time or number of attempts.

• Moved or removed file: If the file was taken down or the link structure changed, the URL might no longer point to a valid resource.

• Region-restricted access: The file might be hosted in a way that blocks access from specific geographic locations or IP ranges.

• Security or network-level interference: Antivirus software, browser settings, or network filtering (e.g., your ISP, DNS, firewall, proxy) could be blocking or rewriting the request.

Since you’ve already disabled Real-time Protection and your VPN, I recommend also trying the following:

• Clear your browser cache and cookies, or try downloading in incognito/private mode to rule out corrupted or restrictive cookie issues.

• Try a different network (such as a mobile hotspot) to rule out ISP-level filtering or stale routing.

• Check if the direct download link works when copied into a different browser or a dedicated download manager, ensuring no download manager or accelerator interference.

• Flush your DNS cache and consider restarting your router or switching to a public DNS like Google’s (8.8.8.8) or Cloudflare’s (1.1.1.1). Sometimes both OS-level and browser-level DNS caches can cause issues.

• If you are behind a proxy server (manually configured or part of a workplace/school network), confirm that it’s not blocking or misrouting your download requests.

• Try disabling IPv6 temporarily, as some networks have rare IPv6 routing issues that don’t affect IPv4.

• Verify whether the download limits or quotas are imposed by the hosting site, as exceeding these can cause errors even if the link is valid.

• Double-check whether the download link uses the correct protocol (HTTPS vs HTTP), since mixed-content blocking by browsers could prevent access.

• Look at the site’s changelog or support page to confirm that the file is still available at the same location.

• Sometimes, corrupted browser profiles or misconfigured settings, especially in Chromium-based browsers, can interfere with downloads. Creating a new browser user profile or resetting your browser to default settings may help.

Since I (and others) can download the file without issue, and there aren’t widespread reports of problems, we can reasonably rule out expired or removed links.

That points to the issue being on your end, most likely related to browser, security settings, or your network connection.

As this community isn’t a general tech support forum or an extension of Adobe Support, we’re limited in the help we can offer for individual PC or connection issues. If we tried to troubleshoot every unrelated error, it would quickly derail the focus of Lemmy and Revolt from GenP-specific discussion.

Edit: Also happens on other browsers like Opera GX, so it isn't just Chrome. Ad-blockers being on or off makes no difference either.

Just a random passer-by, but do you have an ad-blocker that might contain a pattern which matches the files URL?