A side rack with drainage into the sink is ideal for handwashing dishes, anything more or less complicated than that is going to be endless headaches. This thing looks unstable as fuck.
Imagine pumping soap from the dispenser while the top rack has several plates and pots and pans (and fruit??) on it.
I have never needed a drying rack in my life. On the very rare occasion I can't just dry something and put it away, I leave it sitting on a towel to dry. When I am done I wash the towel and the counter again becomes empty. I am not kidding when I say I am an empty counter extremist.
We just use the right side of the sink for drying. It has a little plastic grate insert to elevate the dishes and dirty dishes go into the left side, clean into the right, and then theyre dry by the next time you need to do dishes so they get put away. Only time its somewhat of an inconvenience is when i want to fill the brita pitcher and theres no bottom of the sink to rest it on so i have to hold it or place it on the counter and hold the sink hose over it.
I hate it too. My SO bought one and its not a great product. It's hard to wash anything larger than a small pan, it leaks water everywhere, and makes cleaning the please difficult. It also looks horrible in our apartment kitchen.