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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com Half of companies planning to replace customer service with AI are reversing course

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

Half of companies planning to replace customer service with AI are reversing course
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  • If the customer support of my ISP doesn't even know what CGNAT is, but AI knows, I am actually troubled whether this is a good move or not.

    • Try asking for a level 2 support tech. They'll normally pass your call to someone competent without any fuss.

159 comments