while I haven't seen the full video yet, your take is quite a bad faith one.
This is about making art that does not (primarily) care what the majority of the fans at the moment of creation think is good.
If you do this, you will only create a mass market grey slop of lukewarm "eh, good enough" art that has all its edges filed off.
If artist would have only cared what fans think, we would not have gotten TNG. That show was seen as blasphemous to star trek fans before it released. "A show without kirk and spock? NEVER!"
And yet, TNG era trek is seen as a high point in trek history.
Does this always work out? Of course not. But the first thought of an artist should never be "I hope every fan out there will like this". Because that will just neve be the case
If artist would have only cared what fans think, we would not have gotten TNG. That show was seen as blasphemous to star trek fans before it released. “A show without kirk and spock? NEVER!”
Yup. Hell, we wouldn't have even gotten Star Trek. Roddenberry would have made a bog standard Western series, like the audience was asking for.