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Err... Did the USA not already have the option to send an ambulance full of paramedics to emergency calls? What do they do if someone calls and reports a heart attack, send round the rozzers to arrest their heart?
Yes, sending paramedics is normal. Including the mental health expert and not sending cops for certain calls is new.
In most of the US, if someone is having a mental health crisis where they may hurt themselves or others, the only option has been to call the emergency line and have cops sent. Cops don't receive adequate training on how to deal with those situations and far too many have ended in the death of the person needing help
Fair enough, congrats on now doing the bare minimum required I guess!