The FTC is investigating PC manufacturers who scare you away from your right to repair
The FTC is investigating PC manufacturers who scare you away from your right to repair
Including but not limited to “warranty void if removed” labels.
![The FTC is investigating PC manufacturers who scare you away from your right to repair](https://lemmy.world/pictrs/image/ab1cdd94-e0fd-4227-a88f-398c64afa2a7.jpeg?format=webp&thumbnail=256)
You're viewing a single thread.
Summary:
- The FTC is investigating PC manufacturers for using "warranty void if removed" labels to discourage consumers from exercising their right to repair.
- ASRock, Gigabyte, and Zotac received letters from the FTC regarding these practices.
- The FTC is concerned about manufacturers denying warranty coverage based on these provisions.
- The federal Magnuson-Moss Warranty Act is being invoked to prevent companies from making misleading warranties.
- The Act prohibits conditioning warranties on the use of specific repair services unless provided for free or with a waiver from the FTC.
- The FTC plans to review the written warranties and promotional materials of the companies after 30 days.
- In the past, Nintendo, Sony, Microsoft, Asus, HTC, and Hyundai were also warned by the FTC for similar practices.
107 0 Reply- The Act prohibits conditioning warranties on the use of specific repair services unless provided for free or with a waiver from the FTC.
So Apple and Samsung can't void my phone warranty if I choose to swap my battery or screen or whatever in a third party repair shop?
36 0 ReplyNot for the battery itself.
They are allowed to void your warranty, if, for example, they can show it's delivering out of spec voltage and that damaged the SoC.
43 0 ReplyRemember that the burden is on them to show it. But the reality is that when they bring up irrelevant shit like that and try to say that your issue isn't covered under warranty, it will be on you to "remind" them of that burden, and tell them that what they are trying to do is absolutely fucking illegal under Magnusson-Moss.
14 0 ReplyThe funny part is that rather than respecting this, they chose to cryptographically pair the parts, so they stop working if you replace them...
30 0 Reply
Another day, another win for right to repair.
maybe eventually the gvmt. will buckle down and dismantle all of the sketchy crap that these companies do. maybe one day.
8 0 Reply