The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff
The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff
www.theguardian.com The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff
Automation is causing many casualties. Technology marches on, but there’s a yearning for moments of precious connection, says Guardian columnist Gaby Hinsliff
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I use trains on a regular basis but can't remember the last time I saw any staff in the station.
I now just use the train app on my phone. from, to, time, press pay and use the finger print scanner to pay.
Buying a ticket should be simple.
Even the buses here I just tap my phone against I reader and sit down.
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