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Laptop companies: which one?

Hello fellows,

I'm currently looking in 13-14" laptops with no immediate needs for one but just because it's exciting. I love my Dell XPS but I feel I should support companies with which I share more common views. I could make the effort to go a with a less attractive look (especially for bezels) but I don't want to go wrong with hardware so what are your thoughts on Framework, Starlab, Purism, and System76? I'll be running Arch and I tend to have a preference for Framework for now.

Do you have feedback (positive and negative) to share on any of these companies?

Thanks for the knowledge you'll bring me. That'll be extremely useful when time comes to go with a new machine.

Update 1: Still wonderful to be part of such a great community. Thanks for all the great feedback (looking for more :) ).
So far everyone is standing behind Framework. Anyone with a less positive experience or who would like to speak for the other companies?

Update 2: Thank you fellows for the time you've spent to share your honest feedback! I didn't want to influence your inputs but you all confirmed the Framework picture I had in mind. It's a piece of mind to read real world experience so thanks again. I was surprised to not see the system76 community speaks louder. Anyway, when time comes I will (virtually) push Framework shop's door.

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  • Another happy Framework user here. I have 2 first gens in my immediate family and 2 second gens among my friends. All run Ubuntu LTS. No one is complaining. I've already replaced my bottom chassis because I destroyed it during a bad mishap. Ordering was easy, the part was inexpensive, the replacement was straightforward. A Dell XPS perhaps feels a bit better made, but then it doesn't say Made in Taiwan on the bottom so there's that. 😅

    On the other hand System76 is building a new open source desktop environment in a sane programming language... 🤔 If COSMIC desktop turns out great and I end up using it, I'll probably throw a couple of hundred their way in lieu of buy their laptop.

    • Thanks for a nice feedback. One more vote for Framework ;)
      I don't use a DE, so this would not make me go with them. Also, I'll use Arch anyway, not PopOS.

      • Oh I now remembered that mine developed a problem with one of the USB ports, not a cartridge but the host port. Framework sent me a new board. I replaced it easily and sent the bad one to them.

        • Wow that's quite impressive. Serious customer service definitely.

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