Only thing I’ve ever had to return to B&H was a used lens I got from them that wouldn’t zoom or focus. Utterly painless and had the replacement (different model but still used - didn’t want to buy new because I’m still learning) within a couple days. Have arranged some cross-border returns with them as well through work and it’s been about as straightforward as that sort of thing can be.
B&H has a long history of racist and misogynistic hiring practices and work environments.The owners are ultra conservative religious nuts known for not hiring women, harassing minority employees, paying differently according to race and enforcing segregated bathrooms.They've payed out millions in lawsuits.
It sucks because I used to love wandering around in there browsing.
They have some kick ass bundles on occasion too. A few months back I snagged a DaVinci Resolve Speed Editor and Studio license key for like $50 more than just the license key itself. I thought that piece of hardware would be a cheap gimmick but it’s a well built piece of kit and an integral part of my workflow now.