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2FA issue: my phone was destroyed, so i can't disable it

The phone that I used for two factor authentication is dead. I have a new phone and i'm in the process of restoring everything.

Unfortunately, when it comes to pawb.social, i'm not gonna be able to disable 2FA because, to do so, i am asked for a 2FA code. Which i could get if my old phone was still working, but it isn't.

EDIT forgot to mention: at the time i set up 2FA on this account, i was not given backup codes. The text file where i store them just says "Lemmy: they didn't give me any". I don't remember what the circumstances were back then

The app i'm using is Aegis Authenticator.

I can still access this account because i never logged out of it on PC, but i'm building a new PC right now so i'll lose the account.

I'm not asking for anyone to disable it in the backend, that would be a security issue. Not sure what to do, honestly it's not that big a deal to delete the account and remake.

Of course it's great that this instance has 2FA in the first place, but then this issue arises.

I searched this c/ for this topic and it looks like i'm the first to raise this.

Thanks for everything you guys do

10 comments
10 comments